Frequently Asked Questions

Learn more about our policies, facility and programming.

Personal Training FAQ

  • What is the cancellation policy for Personal Training 1:1 sessions?

    We have a 24 hour cancellation policy for all personal training clients.

  • I’m not getting notifications about upcoming Personal Training sessions. What should I do?

    You should receive text or email notifications as reminders for your appointments. If you’re not receiving these, we may have an incorrect phone number or email address on file. Please contact us to update your contact information. Once you receive the reminder, you can respond via email or text or reach out to your trainer to cancel the session within 24 hours. Failing to do so may result in forfeiting the session without rescheduling opportunities.

  • Do I need to purchase a Personal Training package or can I pay per session?

    If you prefer to "pay as you go", you will be paying a premium price of $105 + $20 for service/administrative fees. Total per session $125. If you want to avoid service/administrative fees, we have personal training package options.

  • What is an example of a Personal Training package?

    1 session per week at a 4 week cycle is $420 when paid upfront. You are not locked into a month to month contract, however, you will be paying for the 4 weeks of your sessions in advance unless you choose the premium/pay as you go option mentioned above.

  • Can I discontinue services at any time?

    Please alert your coach if you wish to discontinue services at any time. If you start your next package and request a refund, you will be granted a partial refund as you will accrue a $50 service fee due to third party fees and administration fees associated with the session package charge.

Group Training Sessions FAQ

  • When will I be charged for my membership?

    Billing is a 4 week billing cycle and memberships will be placed on automatic auto draft payments every 4 weeks. If you wish to cancel or not be placed on automatic payments please contact us at info@ophealthtraining.com.

  • How do I cancel my membership?

    We request all membership cancellations to be provided in writing within 14 days to allow for the administration team to make proper adjustments. Please email info@ophealthtraining.com with requested cancellation. If less than 14 days you will forfeit the charge.

  • Will I be refunded for my canceled membership?

    We are unable to provide a full refund once your membership has been charged. For example, if your membership runs on Jan 1st and you contact OPHT on Jan 7th requesting to be reimbursed, you risk a cancellation fee, administration fees and third party fees associated with requested refund.

  • I’m not able to make it to the class I registered for. Can I cancel my reservation?

    Yes, you can remove your reservation from class before the start of the class. 5am class participants need to cancel by 11pm the night prior or they will be charged a $20 no show fee or lose a class. All other classes cancellation needs to take place 60 minutes prior to start time.

  • I forgot to cancel my class reservation. Will that count toward my total package class reservation membership?

    If you are unable to remove your reservation from class before the start of the class, you forfeit the session.

  • When can I reserve sessions?

    If you are on a 3 times per week package, you can mix and match your days - you have a total of 12 sessions. Sessions will NOT carry over in a 4 week cycle.

Annual Memberships FAQ

  • Do you offer annual memberships?

    Yes. You are locked into your contract for 1 year from the date of payment.

  • What are the benefits of renewing annual memberships?

    Once annual membership is up, you have an opportunity to re-lock in at your original rate, even if our pricing has increased. Contact us to learn more (price adjustments may apply).

General FAQ

  • My credit card was declined. How do I avoid fees or cancellations?

    If your credit card declines or denies payment to OPHT while on a contract, you risk additional administrative fees/late fees after 14 days.

  • Do you have showers available at OPHT?

    Yes! Enjoy shower access after class. We provide towels, shampoo, conditioner and soap. Feel free to bring your own towel and toiletries if you would like!

  • What do I need to bring to classes and sessions?

    Please wear athletic apparel and appropriate sneakers for conditioning or strength training. Training can also be done barefoot or in socks if preferred.

    We recommend bringing a water bottle and a towel; however, towels are available in-house if needed.

    To ensure a smooth experience, please arrive 5–7 minutes before class to complete the waiver, familiarize yourself with the facility amenities, and meet the coaches.

  • Do you offer a free trial?

    Enjoy a free trial with two class sessions—one conditioning class and one strength class—to experience OPHT!

    This offer is limited to one trial per customer and cannot be repeated or extended.

  • Can I add onto my membership?

    Enhance your membership with a variety of additional options, including personal training, partner training, extra group classes, nutrition services, and more.

    Speak with our training staff to explore the best options for your goals!

  • Programming

    Our group training follows a progressive overload program every 5 weeks, designed and implemented in-house by our expert training team.

    Everyone trains together through structured cycles, including strength endurance, hypertrophy, power, kettlebell, and strength phases, ensuring continuous progress and optimal results.

Questions?

Contact us to learn more about our programs and memberships. No obligation, we’re happy to answer questions.